AI in Customs: Experts Urge Balanced Approach Amid Concerns Over New System

Concerns surrounding the rollout of artificial intelligence (AI) in Ghana’s customs processes have sparked debate among stakeholders, with calls for transparency, accountability, and responsible implementation.

Speaking on the issue via zoom interaction on Kessben TV’s Digest, Dr. David Boison, CEO of AI Africa, emphasized that concerns raised by members of the Ghana Union of Traders Association (GUTA) should be clearly outlined to enable proper assessment and response.

According to him, it is natural for apprehension to arise whenever new technology is introduced.

“Whenever there is the introduction of a new technology, people are bound to raise concerns. Much of this may stem from fear of the unknown or uncertainty about whether systems are functioning as intended,” he noted.

Dr. Boison suggested that some complaints, particularly those relating to alleged overcharging, could be due to misunderstandings or pre-existing inconsistencies in how duties were previously calculated. He stressed the need to examine whether the AI system is being properly configured or if users were earlier not complying fully with required charges.

He further explained that while no system is without challenges, it is important to weigh potential drawbacks against the efficiencies AI offers. “The introduction of AI into customs operations is laudable, but it must be implemented responsibly and ethically,” he added.

Addressing claims that the system is causing delays or inflating charges, Dr. Boison expressed skepticism. “AI is designed to speed up operations, not hinder them. It would be difficult to conclude that the system itself is responsible for inefficiencies without clear evidence,” he insisted.

He also expressed confidence in the competence of officials at the Ghana Revenue Authority (GRA), noting that due diligence would have been conducted before deploying such a system.

The AI expert urged stakeholders to identify specific issues within the clearance process rather than attributing all challenges to the technology. He maintained that even if errors exist, they can be corrected without abandoning the system altogether.

“AI is transforming every aspect of our lives, and we must embrace it while ensuring it aligns with ethical standards and local needs,” he concluded.

The ongoing discussion highlights the need for collaboration between authorities, technologists, and traders to ensure that digital transformation in customs enhances efficiency without compromising fairness.