Ghana Publishing introduces 24-hour operations, cuts gazette processing time from eight weeks to three-Kwasi Boaitey
The Ghana Publishing Company Limited (GPCL) has introduced a 24-hour operational system, significantly reducing the processing time for gazettes from eight weeks to three weeks as part of efforts to improve service delivery and boost revenue.
The Managing Director of GPCL, Nana Kwasi Boaitey, disclosed this during the Government Accountability Series, where he outlined the company’s operational reforms and financial performance since assuming office in February 2025.
According to him, the introduction of the three-shift system was inspired by President John Dramani Mahama’s 24-hour economy initiative and was aimed at addressing the company’s liquidity challenges without laying off workers.
Mr Boaitey explained that management implemented the new arrangement within three weeks of taking office, allowing the company to extend its working hours and provide services beyond the traditional closing time.
“Luckily, we took inspiration from His Excellency’s 24-hour economy that he had promised Ghanaians. We set up a team and immediately tasked management to provide a working paper to implement the 24-hour economy at Ghana Publishing immediately,” he said.
He explained that the arrangement comprised a morning shift from 7:30 a.m. to 4:30 p.m., an overlapping shift from 10 a.m. to 7 p.m., and a night shift from 7 p.m. to 4:30 a.m.
According to him, the extended operational hours created an opportunity for customers who previously struggled to access services before the company’s closing time to receive assistance until 7 p.m.
He added that the night shift also enabled the company to process urgent gazette requests, including those required by customers within 24 hours.
“The regular one, which took eight weeks, now takes three weeks. And the premium service that we gave, which also took then a week, now has been reduced to three days,” he stated.
Mr Boaitey further disclosed that the company had introduced a 24-hour gazette service to provide faster processing for customers who required urgent publication.
He said the reforms had not only improved customer experience but had also created additional revenue streams through the introduction of different service categories.
“The three-week gazette now comes so early that we could charge just a little more than we were charging before. The premium service attracted just a little more. And the 24-hour service even attracted a lot of patronage,” he explained.
The Managing Director said the reforms were particularly important because the company inherited significant liquidity challenges when the current management assumed office.
He noted that GPCL had more than 250 employees performing duties that could ordinarily be handled by approximately 150 workers, making staff rationalisation an option considered by management.
However, he said management rejected layoffs in line with President Mahama’s commitment to creating employment opportunities and instead adopted the extended operational system to maximise the existing workforce.
Beyond the 24-hour operations, Mr Boaitey said management had introduced structural reforms, including the establishment of quality control, legal, commercial sales and corporate affairs departments to strengthen the company’s operations.
He also disclosed that the company had introduced an electronic gazette platform, allowing customers to apply for gazettes online without physically visiting its offices.
The reforms, he said, had contributed to improved financial performance, with GPCL recording revenue of GH¢72.85 million in 2025, compared with GH¢60.78 million in 2024.
Profit after tax also increased from GH¢2.23 million in 2024 to approximately GH¢16.96 million in 2025, representing a 661.36 per cent growth.
Mr Boaitey expressed confidence that the operational changes would continue to strengthen the company’s competitiveness and financial sustainability while positioning it to deliver faster and more efficient services to the public.
