DVLA opens more offices, expands services to 24 hours
The Driver and Vehicle Licensing Authority (DVLA) has expanded its nationwide presence with the opening of additional offices and the introduction of extended service hours as part of efforts to improve access to its services.
Chief Executive Officer of the DVLA, Julius Neequaye Kotey, said the authority had intensified efforts to bring its services closer to the public through the establishment of new offices and partnerships with the private sector.
Speaking at the Government Accountability Series, Mr Kotey said the DVLA had expanded its operational network while implementing measures to reduce congestion and make services more accessible to customers.
He said the authority had increased its presence through both fully owned DVLA offices and privately operated Ultra Centres.
According to him, the expansion forms part of a broader strategy to improve service delivery and ensure that people across the country can access driver licensing and vehicle registration services without travelling long distances.
Mr Kotey said the DVLA had introduced a 24-hour service at its Adenta office in August 2026, making it one of the first public institutions to operate around the clock.
He attributed the initiative to support from the Transport Minister, Joseph Bukari Nikpe, which enabled the authority to secure a facility at Adenta for the service.
Following what he described as the successful implementation of the 24-hour service, the authority extended operating hours at its regional offices across the country.
Under the extended-hours arrangement, the regional offices open at 6:00 a.m. and close at 10:00 p.m.
The Winneba office and the centre at the DVLA head office at Cantonments have also been included in the extended service scheme.
Mr Kotey explained that the longer operating hours had required the authority to engage additional workers to support service delivery.
He said the DVLA remained committed to expanding its network, adding that several additional offices were under construction or at various stages of preparation for commissioning.
Among the offices inherited under construction were those at Weija, Wenchi and Dunkwa-on-Offin. He said the Weija office was ready for commissioning, which was expected to take place within two weeks of his announcement.
Other locations identified for further expansion included Dambai, Kete Krachi, Asankragua, Osino, Kasoa-Bojase, Jomoro, Konongo and Agona East, among others.
The CEO said the expansion would continue as the authority sought to improve accessibility and reduce the pressure on existing offices.
He added that the DVLA was implementing complementary reforms, including improvements in driver’s licence printing, digital services and queue management, to reduce waiting times and enhance the customer experience.
Mr Kotey urged the public to access DVLA services directly through its offices and official customer service channels rather than relying on intermediaries.
He said the authority had also dedicated spaces and telephone lines across its offices to receive complaints and feedback from customers.
The DVLA is responsible for driver licensing and vehicle registration in Ghana, including maintaining records to support the regulation of drivers and vehicles.
